Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: January 1, 2024
1. Information We Collect
Personal Information
We collect information you provide directly to us, such as when you create an account, request a demo, contact us, or use our services. This may include:
- Name and contact information (email address, phone number)
- Company information and job title
- Account credentials and preferences
- Payment information (processed securely through third-party providers)
- Communications with us, including support requests
Usage Information
We automatically collect information about how you use our services, including:
- Log data (IP addresses, browser type, pages visited)
- Device information (device type, operating system)
- Usage patterns and feature interactions
- Performance and analytics data
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Communicate about products, services, and promotional offers
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Comply with legal obligations
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
- Service Providers: We may share information with third-party vendors who perform services on our behalf
- Legal Requirements: We may disclose information if required by law or to protect our rights
- Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets
- Consent: We may share information with your explicit consent
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Employee training on data protection
- Incident response procedures
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. We will delete or anonymize your information when it is no longer needed.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your information in a portable format
- Opt-out: Unsubscribe from marketing communications
- Restriction: Request restriction of processing in certain circumstances
To exercise these rights, please contact us at [email protected].
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and use personal information. For more detailed information about our use of cookies, please see our Cookie Policy.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
9. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at:
Email: [email protected]
Address: RoboAnywhere Inc., 123 Tech Street, San Francisco, CA 94105
Phone: +1 (555) 123-4567